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FREQUENTLY ASKED QUESTIONS

Registration and pricing

Yes. This registration creates your personal account that will allow you to track your training sessions and transactions.

Your login credentials were emailed to you when you first signed up. If you have forgotten your username and password, click on “Forgotten password?” at the top of the homepage or contact our customer service team.

Select the training session and then click on the “Register” button at the bottom right of the webpage and follow the instructions.

No, participants have until the training time to register.

Yes, you will receive email notifications at each stage: registration, payment, etc. Please contact us if you do not receive any confirmation emails.

All you have to do is send an email to formation@technorm.qc.ca or call us.

Yes, your registration will not be confirmed until your payment has been received. Your place is not guaranteed until we have received your payment.
We offer a 20% group discount for a minimum of 5 participants and a 25% group discount for a minimum of 10 participants. If you would like to view the terms and conditions of group discounts, please email formation@technorm.qc.ca or call 514 861-1940, extension 70.
Of course! All you have to do is email formation@technorm.qc.ca or call 514 861-1940 (extension 70) to discuss the possibilities and terms and conditions.

Billing

We only accept credit card payments.
You can pay for your training session and then liaise with your employer in order to claim your expenses. Certain employers have agreements with Technorm that allow them to register several employees for one or more training sessions. All you have to do is email formation@technorm.qc.ca or call 514 861-1940 (extension 70) to discuss the terms and conditions. You may be entitled to a discount.
Your registration will not be confirmed until your payment has been received in full. Therefore, your place will not be guaranteed until we receive your payment.
No, the amounts shown on our website do not include either GST or QST. These amounts will be added to your invoice.
When your payment has been confirmed, you will receive an email containing a link to our training portal. Click on the link and log on to your Personal Account to view your invoice.

Cancellation policy

Up to ten (10) days before the training session, participants can cancel their registration by visiting our training portal and logging on to their Personal Account. You will receive a full refund on your initial payment method. However, group purchases are not refundable under any circumstances.
Participants may only cancel their registration within the ten (10) days preceding the training session if the minimum number of participants has been reached. In this case, the refund amount, if any, will be determined as follows and based on the initial payment method:

  • Cancellation of registration for an online training session three (3) to nine (9) days before the training session: refund of 75 % of the cost of the training session;
  • Cancellation of registration for a classroom training session three (3) to nine (9) days before the training session: refund of 50 % of the cost of the training session;
  • No refunds will be issued if a registration is cancelled two (2) days or less before the training session (online or classroom setting);
  • No refunds will be issued if a participant does not show up for the training session;
  • Group purchases are not refundable under any circumstances.

If you would like to postpone your participation and attend the same training session and the same type of delivery (online or classroom setting in Montreal or Quebec City) at a later date, or if you would like to attend a session in another season (winter, spring or fall), you must submit your transfer request within the ten (10) days preceding the activity. Please email formation@technorm.qc.ca or call 514 861-1940 (extension 70) to request a transfer.
It is also possible to modify your registration and choose another type of training (classroom setting instead of online course, for example). All you have to do is log on to our training portal and cancel your initial registration. You will receive a full refund. You will then be able to register for another course.

Schedule and location

If you would like to see the schedule for a training session, select the session you are interested in and scroll down to the bottom of the webpage.

Most training sessions are now conducted online. For in-person sessions, addresses and maps are provided on a case-by-case basis.

Always make sure to check the specific location of your training. It will be mentioned in the final email sent two days before the event.


Contact the training service team to learn about the specific details of your training location.

Meals

The lunch is sometimes included for one-day courses: see the “Renseignements complémentaires” section in course page.

You may bring your own lunch, but the registration fee already includes the cost of a meal which cannot be deducted from the total price.

Language of instruction

The language of instruction is shown on the information sheet for each training session.
Yes. The word “English” appears in brackets after the names of training sessions that are offered in English.

Online training sessions

When you have registered and your payment has been received, you will have access to the documentation and you will see a button that will give you access to the online training session.
The trainer will be online approximately 10 minutes before the session begins so that you can test your connection.

However, the trainer cannot assist you with technical difficulties or with computer configuration. If you experience technical difficulties, please contact our technical support department:

Between 8 AM and 10 PM, 7 days a week
Phone: 418 948-4848, extension 1
Toll free: 1 866 843-4848, extension 1
Support@SVIeSolutions.com

You must have access to a computer in a quiet room and reliable Internet access. A wired Internet connection is preferable to a Wifi connection. Wifi connections can sometimes be unreliable and participants may be disconnected from the training session if their connection drops.

We suggest using the following Internet browsers: Firefox or Internet Explorer/Edge. Logging on using Google Chrome can cause sound and microphone problems.

You are not required to have a webcam or a microphone, but if you do, you will be better equipped to interact with the trainer and ask questions.

You will be able to hear the trainer’s explanations and type questions using a chat application.
A microphone may be useful for asking questions verbally rather than via a chat application.
During presentations, participants’ cameras are generally turned off to minimize connection issues.

Yes, our training sessions can be accessed using tablets and smartphones. However, the video quality will be reduced compared to the quality when accessing the course from a computer because you will be connecting via Wifi. Please read the answers to the following question: Do I need anything in particular in order to take an online course?

During the training session, you will hear the trainer’s explanations and will be able to type questions using a chat application.

You can also use the States button.

Click on “Raise your hand” to ask the trainer a question.

The trainer will hear a sound and then read the question you have typed in the chat application or will ask you to turn on your microphone so that you can ask a question verbally.

The trainer may also ask questions to the participants and ask you to provide an answer or select an option.

We strongly suggest that you take the online training course in a quiet, closed room where there are no distractions.

Contact our technical support team between 8 AM and 10 PM, 7 days a week.

Phone: 418 948-4848, extension 1
Toll free: 1866 843-4848, extension 1
Support@SVIeSolutions.com

Internet connection, IT equipment and documentation

Technorm does not provide printed copies of documents presented during the training session. All documentation will be available in PDF format on the training platform 10 days before the training session. Participants can decide whether they would like to print the documents or download electronic copies.
Yes, there is Wifi access and the login information will be provided.
All documentation will be available on the training platform 10 days before the training session. Therefore, you do not need to bring a laptop to your training session, but it could be practical if you have not printed the course notes. Depending on the power of your laptop, you may need to bring an extension cord to plug your laptop in. Our training sessions take place in multi-use rooms.

Trainer

The trainer’s name is shown at the bottom of the training session webpage. On this webpage, you will also find a link to his/her professional resume.

The trainer will be available to answer any questions you may have during the training session. When you are taking a training course that lasts several days or several half-days, the trainer will provide his/her contact information so that you can contact them.

If you have any questions about the training sessions, please email formation@technorm.qc.ca.

The trainer is available to answer any questions you may have during the training session. This is the appropriate time to ask questions. Please note that there is always an opportunity to ask questions at the end of the session.
Due to professional ethics, our trainers are not in a position to give an opinion on a specific project during a training session. As a result, we would ask you to keep your questions general. If, after a training session, you have specific questions about a particular subject, you can contact one of the Technorm Group Directors and they will let you know who can best assist you.

Accreditations and certifications

Several of our trainers hold accredited trainer certificates under the Regulation respecting the accreditation of training bodies, training instructors and training services. Please contact us if you would like to find out if your trainer has a certification number or find out which Technorm training sessions can lead to obtaining certification numbers.

Yes, the training sessions offered by Technorm are eligible under most of the continuing education programs of industry associations and professional bodies. The sessions allow you to accumulate hours of continuing education training when the content is related to your professional activities.

As required by industry associations and professional bodies, we provide certificates to all participants. You can access your certificate by logging on to your Personal Account within a few days of attending the training session.

Do you have any other questions?

Feel free to email formation@technorm.qc.ca or call 514-861-1940 ext. 70.

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