FREQUENTLY ASKED QUESTIONS
Registration and pricing
Yes. This registration creates your personal account that will allow you to track your training sessions and transactions.
Select the training session and then click on the “Register” button at the bottom right of the webpage and follow the instructions.
No, participants have until the training time to register.
When creating your profile, enter your intern number in the corresponding box.
You will then be able to select the preferred rate. If you do not enter your intern number in the corresponding box, you will only see the regular rate.
Within 48 hours of registering and entering your intern number online, you must email a valid proof that you are registered as an intern with the OAQ or at an educational institution to firstname.lastname@example.org.
On May 1 of each year, your Intern/Student status (Stagiaire/Étudiant) will automatically revert to General public (Grand public) if you do not provide updated proof of your intern or student status.
All you have to do is send an email to email@example.com or call us.
Up to ten (10) days before the training session, participants can cancel their registration by visiting our training portal and logging on to their Personal Account. You will receive a full refund on your initial payment method. However, group purchases are not refundable under any circumstances.
Participants may only cancel their registration within the ten (10) days preceding the training session if the minimum number of participants has been reached. In this case, the refund amount, if any, will be determined as follows and based on the initial payment method:
- Cancellation of registration for an online training session three (3) to nine (9) days before the training session: refund of 75 % of the cost of the training session;
- Cancellation of registration for a classroom training session three (3) to nine (9) days before the training session: refund of 50 % of the cost of the training session;
- No refunds will be issued if a registration is cancelled two (2) days or less before the training session (online or classroom setting);
- No refunds will be issued if a participant does not show up for the training session;
- Group purchases are not refundable under any circumstances.
If you would like to postpone your participation and attend the same training session and the same type of delivery (online or classroom setting in Montreal or Quebec City) at a later date, or if you would like to attend a session in another season (winter, spring or fall), you must submit your transfer request within the ten (10) days preceding the activity. Please email firstname.lastname@example.org or call 514 861-1940 (extension 70) to request a transfer.
It is also possible to modify your registration and choose another type of training (classroom setting instead of online course, for example). All you have to do is log on to our training portal and cancel your initial registration. You will receive a full refund. You will then be able to register for another course.
Schedule and location
If you would like to see the schedule for a training session, select the session you are interested in and scroll down to the bottom of the webpage.
In Montréal: Training sessions are mainly offered at CRIM, 405, avenue Ogilvy, suite 101, Montréal, Québec, H3N 1M3. View the map.
The 35-hour NBC 2015 training sessions are given at the Conference Centre Le 1000, 1000, rue De La Gauchetière Ouest, suite MZ-150, Montréal (Québec) H3B 4W5 (Bonaventure Metro). View the map.
Some training courses may be offered at Technorm’s offices at 5800, rue Saint-Denis, bureau 505, Montréal, Québec, H2S 3L5. View the map.
In Québec City: Hôtel Must, 1345, Route de l’Aéroport, L’Ancienne-Lorette (Québec) G2G 1G5.
Other towns: Addresses and location maps are shown on a case-by-case basis for each location.
In Montreal: Paid parking is available within the Conference Centre building Le 1000.
The building provides 54 bicycle parking spaces on the P2 level of the indoor parking garage which is accessible via 995, rue Saint-Antoine Ouest. This service is free of charge.
In Quebec City: Indoor and outdoor parkings are both free of charge. A recharging station for Tesla electric vehicles is also available.
Other towns: Please contact the training services team to find out more about the training locations.
Language of instruction
Online training sessions
When you have registered and your payment has been received, you will have access to the documentation and you will see a button that will give you access to the online training session.
The trainer will be online approximately 10 minutes before the session begins so that you can test your connection.
However, the trainer cannot assist you with technical difficulties or with computer configuration. If you experience technical difficulties, please contact our technical support department:
Between 8 AM and 10 PM, 7 days a week
Phone: 418 948-4848, extension 1
Toll free: 1 866 843-4848, extension 1
You must have access to a computer in a quiet room and reliable Internet access. A wired Internet connection is preferable to a Wifi connection. Wifi connections can sometimes be unreliable and participants may be disconnected from the training session if their connection drops.
We suggest using the following Internet browsers: Firefox or Internet Explorer/Edge. Logging on using Google Chrome can cause sound and microphone problems.
You are not required to have a webcam or a microphone, but if you do, you will be better equipped to interact with the trainer and ask questions.
You will be able to hear the trainer’s explanations and type questions using a chat application.
A microphone may be useful for asking questions verbally rather than via a chat application.
During presentations, participants’ cameras are generally turned off to minimize connection issues.
During the training session, you will hear the trainer’s explanations and will be able to type questions using a chat application.
You can also use the States button.
Click on “Raise your hand” to ask the trainer a question.
The trainer will hear a sound and then read the question you have typed in the chat application or will ask you to turn on your microphone so that you can ask a question verbally.
The trainer may also ask questions to the participants and ask you to provide an answer or select an option.
Contact our technical support team between 8 AM and 10 PM, 7 days a week.
Phone: 418 948-4848, extension 1
Toll free: 1866 843-4848, extension 1
Internet connection, IT equipment and documentation
The trainer’s name is shown at the bottom of the training session webpage. On this webpage, you will also find a link to his/her professional resume.
The trainer will be available to answer any questions you may have during the training session. When you are taking a training course that lasts several days or several half-days, the trainer will provide his/her contact information so that you can contact them.
If you have any questions about the training sessions, please email email@example.com.
Accreditations and certifications
Yes, the training sessions offered by Technorm are eligible under most of the continuing education programs of industry associations and professional bodies. The sessions allow you to accumulate hours of continuing education training when the content is related to your professional activities.
As required by industry associations and professional bodies, we provide certificates to all participants. You can access your certificate by logging on to your Personal Account within a few days of attending the training session.
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